Returns and Refunds
How do I return a product?
All purchases EXCEPT ALL Bluetooth and Wireless Earphones/Headset/Earbuds, Pet Supplies, Hair Extensions or accessories, Make Up Extensions and accessories, Eyelashes, Swimwear & Underwear (including bras, sports bras, leggings, panties, boxer briefs, lingerie, tights, stockings/pantyhose etc.) may be returned in 7 days from the date of delivery for an exchange, return or refund. We will not accept any exchanges, returns for exchange or refund after these 7 days. Please make sure that items are unworn, unwashed for clothing category and undamaged for other product categories. All items desired to be returned must be in its original condition including all components of original packaging
To return an item, please contact email@example.com with reference of your order number. We will get back to you shortly with detailed instruction in 1-2 business days. Please note that we don't cover return shipping costs at this time.
How do I cancel my order?
You can cancel your order before your package is shipped by contacting firstname.lastname@example.org during our working hours.
Our Working Hours are from Monday to Friday 6am-12pm
Once your package has shipped i.e marked as "FULFILLED", it's no longer possible to cancel the order.
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.