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FAQs

Shipping and Delivery

  • How long does shipping take?
  • After an order is placed it is normally shipped within 2-4 business days AFTER being processed and packed, it then takes 7-10 business days after to get to you within certain states in the US. EXCEPT for locations like Hawaii, Alaska, Virgin Islands and Puerto Rico etc which are not located in the physical country of the AMERICA, whereby orders will arrive in 10-30 business days AFTER being processed and packed. In rare cases shipping can take an extra 2-3 days.

    For Canada, UK, and EU: Orders are typically processed and packed within 2-4 days, they are then shipped after. Shipping times vary based on the destination (average of 10-30 business days). In rare cases shipping can take an extra 2-3 days.

    Express Shipping 
    Orders are typically processed and packed within 2-4 business days, they are then shipped after. Shipping times vary based on the destination (average of 4-7 business days). In rare cases shipping can take an extra 2-3 days.

    How can I track my order?

    To view estimated shipping times for your orders, please visit your Order History or click the link in your confirmation email for more information. You can track your delivery progress at any time from there.

    For resident outside of the US, please us the link below to monitor your shipment:

    US

    https://tools.usps.com/go/TrackConfirmAction_input

    http://www.yuntrack.com/Track/Detail

    UK, Canada & ALL Others

    http://www.yuntrack.com/Track/Detail

    How much does shipping cost?

  • We strive to maintain low shipping costs. The shipping price associated with each basket is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Once your basket size is over $35, the shipping fees will be waived.
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    Duties, Taxes and Handling Fees

    CANADA

    What can I expect for Canadian Duties, Taxes and Handling Fees?

    Any item valued over CAN$20 is subject to duty and tax fees and a CAN$9.95 or more handling fee.

    UK

    What can I expect for UK Duties, Taxes and Handling Fees?

    If you buy goods online from outside the EU for delivery to the UK, you'll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable may be £10 or less.

    ALL Other Countries

    Please contact your Custom Offices or the office responsible BEFORE making a purchase for the necessary information.


    Packages will be collected by or turned over to your respective postal operators/partners (DHL,FedEx, Royal Mail, Canada Post etc) then be delivered to you.

    In the event that there is an issue with your package or a fee that needs to be paid, they will contact or notify you accordingly. The package will remain in their care until the issue is rectified or the fees are paid.

    Once a package is turned over to the respective postal operators/partners the package will solely be within their care and we will have limited to no control of it.

    *PLEASE pay close attention to the information listed ABOVE as Flamingo will NOT be responsible for any extra fees you may incur.*

     

    Where does my order ship from?

    It ships straight from our fulfillment centers which we have located close to our manufacturers. By shipping it from our own centers, we have the possibility to do one last quality review and package it for you personally.

    Orders are processed between Mon - Fri from 9:30am - 6pm. Any orders made after 6pm will not be processed until the following day.

    Any order made after 6pm on Friday will not be processed until the following Monday at 9:30am.

     

    How do I change my shipping address?

    You can change your shipping address before your package is shipped by contacting support@flamingo.shop during our working hours.

    Our Working Hours are from Monday to Friday 9:30am-6pm.

    Once your package has shipped (FULFILLED), it's no longer possible to change the address. We recommend contacting your LOCAL POST OFFICE with your tracking number to see if they can reroute your package to another address or if they can hold it for you so you can go in and physically pick it up.

     

    What if my item arrived damaged in delivery?

    If an item arrived is missing parts, is faulty, is defective or has been damaged during manufacturing, please contact us at support@flamingo.shop as soon as possible (ideally within the same day of receiving your delivery) with the image/video clearly illustrating the problem attached

    In a case with a faulty, damaged product or an item with missing parts, we will work collaboratively with you to find a solution that would best suit your case as the best solution may vary on every item and situation. Examples of one or combination of solutions we may arrange for you are as the following,

  • Send you any missing or damaged parts or components
  • Replace the product
  • Suggest a self-repair (with an offer of a compensation)
  • Offer a partial or full refund in form of a store credit voucher or cash refund
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  • What if I got the wrong item delivered?
  • If you have received a wrong item, please let us know as soon as you can (ideally within the same day of receiving your delivery). 

     

    Returns and Refunds

    How do I return a product?

    It is our goal to have you buy with confidence from us. If you make a purchase not listed below and you are not completely happy with it, we will happily refund you, providing you process your return request HERE, by contacting us at support@flamingo.shop  within 7 days from the date of receiving your order. All purchases EXCEPT Hair Extensions, Make Up (eye shadow, lipstick, powders etc), Swimwear & Underwear (any item which was created/designed/manufactured to come into NAKED contact with or cover your "Private Bits" including bras, panties, boxers, briefs, lingerie, tights, stockings/pantyhose, teddy/bodysuits), may be returned in 7 days from the date of delivery for a refund. Due to hygienic reasons we will not be able to refund you for these purchases. ALL PURCHASES MENTIONED ABOVE ARE FINAL.

    We will not accept any returns or process any refunds after these 7 days. Please make sure that items are unworn, unwashed for clothing category and undamaged for other product categories. All items desired to be returned must be UNUSED, ALL PIECES/CONTENTS ACCOUNTED FOR AND STILL HAS  ITS ORIGINAL PACKAGING WITH TAGS AND STICKERS. IF ALL PIECES/CONTENTS ARE NOT INCLUDED OR THE ITEM IS NOT IN THE ORIGINAL PACKAGING, WE WILL NOT ISSUE A REFUND. WE DO NOT COVER YOUR RETURN SHIPPING COSTS.

    Promotional Items: 
    "We do not accept returns, refund or exchanges on promotional purchases with a sale price of $0.00."

    To return an item, please contact support@flamingo.shop with reference of your order number. We will get back to you shortly with detailed instruction in 1-3 business days. Please note that we do not cover your return shipping costs.

     

  • Can I exchange an item?

  • Unfortunately, we currently don't offer item exchanges.

     

    How do I cancel my order?

    You can cancel your order before your package is shipped by contacting support@flamingo.shop during our working hours. 

    Our Working Hours are from Monday to Friday 9:30am-6pm.

    Once your package has shipped i.e marked as "FULFILLED", it's no longer possible to cancel the order. WE CANNOT CANCEL OR REFUND AN ORDER "IN-TRANSIT".

     

    I cancelled my order. How will I receive my refund?

    Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account, you can call your bank to verify if this happens.

    PLEASE NOTE THAT WE REFUND DIRECTLY AND ONLY TO THE ACCOUNT USED TO MAKE THE PAYMENT TO PREVENT FRAUDULENT ACTIVITIES, EVEN IF THIS CARD IS NO LONGER IN USE. WE WILL NOT CHANGE THIS UNDER ANY CIRCUMSTANCES. 

    If you pay with a card that will be expiring soon or one that was stolen/misplaced stolen, please be advised accordingly.

    If you pay with a Visa or MasterCard Gift Card, we recommend requesting a store credit refund unless you still have the original Gift Card in your possession. Once a refund is issued to a Visa/MasterCard Gift Card, it cannot be reversed or reclaimed if the card if no longer in your possession.

     

    Promotional Items Returns:

    Rules & Returns

    1. If you include any sort of discount coupon at check out during a Promotional Sale, you will not receive the promotional price/special/offer as it will be void.

    2. Promotional Sale item purchases with a cost of $0.00 are FINAL.

    Time Limit: We do not accept returns, refund or exchanges on promotional purchases with a sale price of $0.00.

    Other items may be returned in 7 days counting from the date of delivery/date package was delivered for a refund. 

    Shipping: WE DO NOT COVER RETURN SHIPPING COSTS

    Exceptions: All purchases EXCEPT Hair Extensions, Make Up (eye shadow, lipstick, powders etc), Swimwear & Underwear (any item which was created/designed/manufactured to come into NAKED contact with or cover your "Private Bits" including bras, panties, boxers, briefs, lingerie, tights, stockings/pantyhose, teddy/bodysuits), may be returned in 7 days from the date of delivery for a refund. Due to hygienic reasons we will not be able to refund you for these purchases. ALL PURCHASES MENTIONED ABOVE ARE FINAL. Once the product is UNUSED, ALL PIECES/CONTENTS ACCOUNTED FOR AND STILL HAS  ITS ORIGINAL PACKAGING WITH TAGS AND STICKERS. IF A PRODUCT IS USED, ALL PIECES/CONTENTS ARE NOT  INCLUDED OR THE ITEM IS NOT IN THE ORIGINAL PACKAGING, WE WILL NOT ISSUE A REFUND. WE DO NOT COVER SHIPPING COSTS. 

    To return an item, please contact support@flamingo.shop with reference of your order number. We will get back to you shortly with detailed instruction in 1-3 business days. Please note that we do not cover your Return Shipping costs.