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FAQs

Shipping and Delivery

  • How long does shipping take?
  • After an order is placed it is normally shipped within 2-4 business days AFTER being processed and packed, it then takes 7-10 business days after to get to you within certain states in the US. EXCEPT for locations like Hawaii, Alaska, Virgin Islands and Puerto Rico etc which are not located in the physical country of the AMERICA, whereby orders will arrive in 10-30 business days AFTER being processed and packed. In rare cases shipping can take an extra 2-3 days. Please note that it may take an extra week or two to arrive due to COVID19 backlog.

    For Canada, UK, and EU: Orders are typically processed and packed within 2-4 days, they are then shipped after. Shipping times vary based on the destination (average of 10-30 business days). In rare cases shipping can take an extra 2-3 days. Please note that it may take an extra week or two to arrive due to COVID19 backlog.

    Express Shipping 
    Orders are typically processed and packed within 2-4 business days, they are then shipped after. Shipping times vary based on the destination (average of 4-7 business days). In rare cases shipping can take an extra 2-3 days. Please note that it may take an extra week to arrive due to COVID19 backlog.

    How can I track my order?

    To view estimated shipping times for your orders, please visit your Order History or click the link in your confirmation email for more information. You can track your delivery progress at any time from there or by using the links below as they correspond to your tracking number.

    US

    www.dhl.com

    www.usps.com

    YOU CAN TRACK YOUR ITEM WITH THE (YT) DIGITS USING ONE OF THE SITES BELOW:

    https://tools.usps.com/go/TrackConfirmAction_input

    https://t.17track.net/en

     

    UK, Canada

    https://www.17track.net/en

    www.royal mail : UK

    www.canadapost.com : Canada

     

    How much does shipping cost?

  • We strive to maintain low shipping costs. The shipping price associated with each basket is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Once your basket size is over $49, the shipping fees will be waived.
  •  

    Duties, Taxes and Handling Fees

    CANADA

    What can I expect for Canadian Duties, Taxes and Handling Fees?

    Any item valued over CAN$20 is subject to duty and tax fees and a CAN$9.95 or more handling fee.

    UK

    What can I expect for UK Duties, Taxes and Handling Fees?

    If you buy goods online from outside the EU for delivery to the UK, you'll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable may be £10 or less.

    Please contact your Custom Offices or the office responsible BEFORE making a purchase for the necessary information.


    Packages will be collected by or turned over to your respective postal operators/partners (DHL, Royal Mail, Canada Post etc) then be delivered to you.

    In the event that there is an issue with your package or a fee that needs to be paid, they will contact or notify you accordingly. The package will remain in their care until the issue is rectified or the fees are paid.

    Once a package is turned over to the respective postal operators/partners the package will solely be within their care and we will have limited to no control of it.

    *PLEASE pay close attention to the information listed ABOVE as Flamingo will NOT be responsible for any extra fees you may incur.*

     

    Where does my order ship from?

    It ships straight from our fulfillment centers which we have located close to our manufacturers. By shipping it from our own centers, we have the possibility to do one last quality review and package it for you personally.

    Orders are processed between Mon - Fri from 9:30am - 6pm. Any orders made after 6pm will not be processed until the following day.

    Any order made after 6pm on Friday will not be processed until the following Monday at 9:30am.

     

    How do I change my shipping address?

    You can change your shipping address before your package is marked "FULFILLED" by contacting support@flamingo.shop during our working hours.

    Our Working Hours are from Monday to Friday 9:30am-6pm.

    Once your package has shipped/left our warehouse (FULFILLED), it's no longer possible to change the address or may any other changes whatsoever. We recommend contacting your LOCAL POST OFFICE with your tracking number to see if they can reroute your package to another address or if they can hold it for you so you can go in and physically pick it up.

    We are not responsible for any packages for which an incorrect address was entered. The responsibility of entering the correct address is SOLELY THE RESPONSIBILITY OF THE CUSTOMER.

     

    What if my item arrived damaged in delivery?

    If there is an item missing in your order or it has some quality issues, return, exchange, missing item(s) etc.. You must report to us within 7 days, beginning your count from the day you received the product. After these 7 days we can not longer assist you as our policy coverage does not go beyond that.

     Please contact us at: support@flamingo.shop 

     

  • What if I got the wrong item delivered?
  • If there is an item missing in your order or it has some quality issues, return, exchange, missing item(s) etc.. You must report to us within 7 days, beginning your count from the day you received the product. After these 7 days we can not longer assist you as our policy coverage does not go beyond that.

     Please contact us at: support@flamingo.shop 

     

    Returns and Refunds

    How do I return a product?

    It is our goal to have you buy with confidence from us. If you make a purchase not listed below and you are not completely happy with it, we will happily refund you, providing you process your return request HERE, by contacting us at support@flamingo.shop within 7 days counting from the date/day of receiving your order. 

    We do not accept returns or exchange without prior return authorization. Therefore, if you need to return your order for some reason, please contact us for return instructions. Once authorized to return the item(s), please follow the instructions provided.

    We recommend that all returns be sent via a traceable courier. ALWAYS keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Flamingo is not responsible for any packages sent with a return label not provided by us, or packages shipped to any location which was not provided by us.

    Flamingo's Return Requirements
    ITEMS WHICH CANNOT BE RETURNED ARE LISTED BELOW:
    Hair Extensions, Eye Lashes, Nails, SEX TOYS/TOOLS/ACCESSORIES, Make Up (eye shadow, lipstick, powders etc), MASKS, Swimwear (Bikinis, Trunks, Monokini, Swimsuit, One Piece, Tankini) & Underwear (any item which was created/designed/manufactured to come into NAKED contact with or cover your "Private Bits" including panties, boxers, briefs, lingerie (bra & underwear), stockings/pantyhose, teddy/bodysuits/jumpsuits etc cannot be returned. THESE PURCHASES ARE FINAL.
    a) Merchandise must be returned within 7 days of receipt- counting from the day of delivery;
    b) Merchandise must be unworn and unwashed;
    *If any items are used or unaccounted for we will NOT issue a refund.
    c) Merchandise must have all original tags, stickers, packaging, accessories and embellishments fully intact; (INCLUDING the clear plastic with item barcode & size);

    d) Write the order number on the outside of the package

    *IF A PRODUCT IS USED, ALL PIECES/CONTENTS ARE NOT INCLUDED OR THE ITEM IS NOT IN THE ORIGINAL PACKAGING, WE WILL NOT ISSUE A REFUND. WE DO NOT COVER SHIPPING COSTS. 

    e) Send us the tracking number for the return (not a picture)

    *(PLEASE TYPE IT OUT AS PICTURES CAN BE BLURRY AND THE NUMBERS DIFFICULT TO DISTINGUISHso that we can monitor its progress. Without a tracking number, we will not be able to process your refund. THIS IS VERY IMPORTANT.

    f) If you need to exchange your item(s) for a different size of the SAME STYLE, please let us know.

    **RETURN ITEMS CAN TAKE A MINIMUM OF 30DAYS TO PROCESS.

    Promotional Items: 

    "We do not accept returns, refund or exchanges on promotional purchased items with a sale price of $0.00."

    To return an item, please contact support@flamingo.shop with reference of your order number. We will get back to you shortly with detailed instruction in 1-3 business days. Please note that we do not cover your Return Shipping costs.

     

  • Can I exchange an item?

  • We only make exchanges on item(s) for a different size of the SAME STYLE.
  • "We do not accept returns, refund or exchanges on promotional purchased items with a sale price of $0.00."

     

    How do I cancel my order?

    You can cancel your order before your package leases our warehouse by contacting support@flamingo.shop during our working hours. 

    Our Working Hours are from Monday to Friday 9:30am-6pm. 

    Once your package has shipped/leave our warehouse i.e marked as "FULFILLED" and is automatically IN-TRANSIT to you, it's no longer possible to cancel the order or make any changes whatsoever. WE CANNOT CANCEL OR REFUND AN ORDER "IN-TRANSIT".

     

    I cancelled my order. How will I receive my refund?

    Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account, you can call your bank to verify if this happens.

    PLEASE NOTE THAT WE REFUND DIRECTLY AND ONLY TO THE ACCOUNT USED TO MAKE THE PAYMENT TO PREVENT FRAUDULENT ACTIVITIES, EVEN IF THIS CARD IS NO LONGER IN USE. WE WILL NOT CHANGE THIS UNDER ANY CIRCUMSTANCES. 

    If you pay with a card that will be expiring soon or one that was stolen/misplaced stolen, please be advised accordingly. Once a refund is issued to a Visa/MasterCard Gift Card, it cannot be reversed or reclaimed if the card is no longer in your possession.

    Refunds do not include shipping costs for packages which have been delivered, returned due to a wrong address or returned because it could not be delivered to the delivery address, these charges are NON-REFUNDABLE.

     

    Promotional Items Returns:

    Rules & Returns

    1. If you include any sort of discount coupon at check out during a Promotional Sale, you will not receive the promotional price/special/offer as it will be void.

    2. Promotional Sale item purchases with a cost of $0.00 are FINAL.

    Time Limit: We do not accept returns, refund or exchanges on promotional purchases with a sale price of $0.00.