Orders are typically processed and packed within 2-4 days, they are then shipped after. Shipping times vary based on the destination (average of 7-10 business days). In rare cases shipping can take an extra 2-3 days.
NORMAL SHIPPING WITHIN THE US
After an order is placed it is normally shipped within 2-4 business days after being processed and packed, it then takes 7-10 business days after to get to you.
Our shipping process: We use a two legged shipping method which takes 7-10 business days after an order is placed and packed. Our products are shipped in bulk from our factories in Asia and once in the US, they are passed to USPS right away for sorting, processing and shipping. From there, you should be able to monitor the movements with the tracking number USPS will be providing after updating your shipment in their system. That's why you see the "Pre-Shipment in TX or NY" status for a few days. The entire process is usually completed within a 7-10 days period.
At this point your order is on its way, and waiting for USPS to update your tracking number in their system. Please give it the amount of days mentioned for tracking to show movement.
For Canada, UK, and some of the EU: Orders are typically processed and packed within 2-4 days, they are then shipped after. Shipping times vary based on the destination (average of 10-14 business days). In rare cases shipping can take an extra 2-3 days.
NORMAL SHIPPING OUTSIDE THE US
After an order is placed it is normally shipped within 2-4 business days after being processed and packed, it then takes 10-14 business days after to get to you.
Our shipping process: We use a two legged shipping method which takes 10-14 business days after an order is placed and packed. Our products are shipped in bulk from our factories in Asia and once in your country, they are passed to your respective postal provider right away for sorting, processing and shipping. You should be able to monitor the movements with the tracking number HERE (https://www.aftership.com/couriers/china-post).
The entire process is usually completed within a 10-14 days period.
At this point your order is on its way, and waiting for your respective postal provider to update your tracking number in their system. Please give it the amount of days mentioned for tracking to show movement.
What can I expect for Canadian Duties, Taxes and Handling Fees?
Any item valued over CAN$20 is subject to duty and tax fees and a CAN$9.95 or more handling fee.
What can I expect for UK Duties, Taxes and Handling Fees?
If you buy goods online from outside the EU for delivery to the UK, you'll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable may be £10 or less.
ALL Other Countries
Please contact your Custom Offices or the office responsible BEFORE making a purchase for the necessary information.
Packages will be collected by or turned over to your respective postal operators/partners (DHL,FedEx, Royal Mail, Canada Post etc) then be delivered to you.
In the event that there is an issue with your package or a fee that needs to be paid, they will contact or notify you accordingly. The package will remain in their care until the issue is rectified or the fees are paid.
Once a package is turned over to the respective postal operators/partners the packages will solely be within their care and we will have limited to no control of it.
*PLEASE pay close attention to the information listed ABOVE as Flamingo will NOT be responsible for any extra fees you may incur.*
To view estimated shipping times for your orders, please visit your Order History or click the link in your confirmation email for more information. You can track your delivery progress at any time from there or by using the link below.
We strive to maintain low shipping costs. The shipping price associated with each basket is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Once your basket size is over $25, the shipping fees will be waived.
It ships straight from our fulfillment centers which we have located close to our manufacturers. By shipping it from our own centers, we have the possibility to do one last quality review and package it for you personally.
You can change your shipping address before your package is shipped by contacting email@example.com during our working hours.
Our Working Hours are from Monday to Friday 6am-12pm (noon)
Once your package has shipped, it's no longer possible to change the address. We recommend contacting your LOCAL POST OFFICE with your tracking number to see if they can reroute your package to another address or if they can hold it for you so you can go in and physically pick it up.
If an item arrived is missing parts, is faulty, is defective or has been damaged during manufacturing, please contact us at firstname.lastname@example.org as soon as possible (ideally within 3 business days of receiving your delivery) with the image/video clearly illustrating the problem attached
In a case with a faulty, damaged product or an item with missing parts, we will work collaboratively with you to find a solution that would best suit your case as the best solution may vary on every item and situation. Examples of one or combination of solutions we may arrange for you are as the following,
Send you any missing or damaged parts or components
Replace the product
Suggest a self-repair (with an offer of a compensation)
Offer a partial or full refund in form of a store credit voucher or cash refund
If we ask you to return the damaged product to us, we will pay the cost of the return.
If you have received a wrong item, please let us know as soon as you can (ideally within 3 business days of receiving your delivery). We will offer to send you the product you ordered and arrange for the return of the wrong item shipped at no cost.
Any package not received with seven (7) business days of the date it is to be delivered and not reported immediately will be considered DELIVERED. We will not be held liable. WE WILL NOT COVER THE LOSS.
PLEASE PAY CAREFUL ATTENTION TO THE INFORMATION YOU ENTER AND MONITOR YOUR TRACKING ARRIVAL DATE AND DESTINATION.
Once we check our records and your address is incorrect or not entered clearly (eg Missing Apartment Number, Street Number, Having Two (2) STE’s in the Same Room but not clearly distinguishing which is yours etc ) WE WILL NOT COVER THE LOSS.
Once Your Address Is Correct:
USPS have delivery vans with GPS that oftentimes automatically updates a shipment as "DELIVERED" prematurely. Wait another seven (7) business days because the package was most likely marked as delivered accidentally, and will arrive a few days.
During this wait:
- Check to make sure that your shipping address is correct
- Check around your area for a notice of attempted delivery
- Check around the delivery location for your package
- Check to see if someone else accepted the delivery
- Certain packages travel through multiple carriers, check your mailbox or anywhere else you receive mail and your neighbours.
We advise that you call your LOCAL POST OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Give them your Tracking Number and ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.
This is usually a better way to have them explain to you what they stated your package was delivered when it was not.
Depending on their feedback we will have this matter looked into.
It is our goal to have you buy with confidence from us. If you make a purchase not listed below and you are not completely happy with it, we will happily refund you, providing you process your return request HERE, by contacting us at email@example.com within 7 days from the date of receiving your order.
All purchases EXCEPT Hair Extensions, Make Up (eye shadow, lipstick, powders etc), Swimwear & Underwear (any item which was created/designed/manufactured to come into NAKED contact with or cover your "Private Bits" including bras, panties, boxers, briefs, lingerie, tights, stockings/pantyhose, teddy/bodysuits), may be returned in 7 days from the date of delivery for a refund. Due to hygienic reasons we will not be able to refund you for these purchases. ALL PURCHASES MENTIONED ABOVE ARE FINAL. Once the product is UNUSED, ALL PIECES/CONTENTS ACCOUNTED FOR AND STILL HAS ITS ORIGINAL PACKAGING WITH TAGS AND STICKERS. IF A PRODUCT IS USED, ALL PIECES/CONTENTS ARE NOT INCLUDED OR THE ITEM IS NOT IN THE ORIGINAL PACKAGING, WE WILL NOT ISSUE A REFUND. WE DO NOT COVER SHIPPING COSTS.
To return an item, please contact firstname.lastname@example.org with reference of your order number. We will get back to you shortly with detailed instruction in 1-3 business days. Please note that we do not cover your Return Shipping costs.
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.
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